retro-grouch convinced04/12/2017 ByEric A First of all, I am a 50 year old guy, 200+ pounds. I got back into cycling in the last 10 years or so after many, many years. I did a lot of riding and racing (way) back in high school and college. I was still in the 19mm, 135 psi school of thought (I sometimes still catch myself reaching down to release my toe strap when coming to a light). After I got back into the sport, I got a used set of Neuvation M28 Aero wheels from a friend and fell in love with the wheels (not the friend). I broke a spoke and John sent me one after a very nice email exchange, free of charge...not even postage. Keep in mind, he had stopped selling these wheels by then and I had bought them used...GREAT customer service. Fast forward to 2017 and my tax refund got me a new Supersix Evo. Of course, I needed to upgrade the stock Shimano RS11 wheels, so instead of mounting my old wheels, I googled John Neugent. Neuvation was gone, but Neugent Cycling was here. The whole wide wheel thing is new to me, but I read about the wide wheels and lower tire pressure...and trusted John. Based on my limited but great previous experience with John, I took the plunge and ordered A310CWC wheelset. WOW. WOW. WOW. I am running 23mm Vittoria tires (still loyal) on a 24mm rim at 105 psi, against ALL my old school tendencies. Coupled with a carbon fiber frame, I now float over the road... but am somehow faster! The wheels are stiff and quick on the road, and very light for the profile... and I love their pawl sound! With the bike on the stand, I gave the front wheel a spin, then walked away to do something or other. When I came back, the wheel was still spinning with plenty left! With Neugent, you will get a great product at a great price...that's a given. What you really get is decades of expertise and unparalleled customer service. I made a late color change via late night email and got a friendly response the next morning. Communication is great. Ordered late one Friday night, and the wheels arrived by noon the next Friday. The wheels are well packaged and come with nice package of build/maintenance info with extra spokes, along with the builder info (mine was John Neugent). A set of hand-built wheels to your door in one week from pushing the button? Yes. Hand-built..in California. If I have a question or a concern, or even just a random wild thought or product suggestion, John is just an email away. That would NOT happen with Mavic, Shimano, Campy or Easton. If you have found your way to this review, you are probably considering a purchase of Neugent wheels. I say: read what John has to say, shop around, email him with any questions, then pull the trigger. You'll be glad you did. As an earlier reviewer said, I just wish the name "NEUGENT" was on my wheels. I do try to work Neugent into any bike gear-related conversation! (BTW no, my Neuvation M28 wheels are NOT for sale!!! They will find a home on another ride.)
This site is Powered by Shopsite and hosted by Lexiconn, the best web hosts on the planet - bar none.